Shipping Policy
Last updated: October 4, 2026
This Shipping Policy explains how Her Closet orders are processed, shipped and delivered.
Where We Ship
We currently ship to addresses in the 50 United States and Washington, D.C. We don't ship internationally at this time. If you need delivery to a US territory, a PO Box or an APO/FPO/DPO address, please contact us before ordering so we can confirm whether it's possible.
How Orders Are Fulfilled
Your order is packed and shipped by our fulfillment partner. Our items currently ship from our partner's overseas warehouses. If your order includes more than one item, it may arrive in more than one package, and you won't be charged extra for that.
Processing Time
Orders are usually processed within 1 to 3 business days. Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday start processing on the next business day.
Delivery Time
After your order ships, delivery typically takes 5 to 10 business days. Together with processing, most orders arrive about 6 to 13 business days after they're placed.
These are estimates, not guarantees. Carrier delays, severe weather and peak holiday periods can occasionally add extra time.
Shipping Rates
- Orders under $75: $5.99 flat-rate standard shipping
- Orders of $75 or more: free standard shipping
The $75 threshold is based on your order subtotal after any discounts and before tax. Your shipping cost is always shown at checkout before you pay.
Taxes
Any applicable sales tax is calculated at checkout based on your shipping address.
Order Tracking
When your order ships, we'll email you a tracking number. If it ships in more than one package, you'll receive tracking for each one. Tracking can take up to 24 hours to update after the first email.
Checking Your Address
Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can update it only if your order hasn't been processed yet. We're not responsible for orders shipped to an incorrect address entered at checkout.
Delayed, Lost or Stolen Packages
If your order hasn't arrived within the estimated time, or tracking shows it as delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 7 days of the expected or marked delivery date. We'll open an investigation with the carrier and, where appropriate, arrange a replacement or refund.
Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and its packaging. See our Returns & Refund Policy for details.
Undeliverable Packages
If a package is returned because of an incorrect address, failed delivery attempts or refused delivery, we'll contact you. Re-shipping costs may apply.
Questions
For any shipping question, please reach out through our Contact page.