FAQs

We want shopping at Her Closet to feel simple and clear. Below are answers to our most common questions. If you need personal help, just reach out through our Contact page.

Where do you ship?

We ship to addresses in the 50 United States and Washington, D.C. For a US territory, a PO Box or an APO/FPO/DPO address, please contact us before ordering. We don't ship internationally at this time.

How long will my order take to arrive?

Orders are usually processed within 1 to 3 business days. After shipping, delivery typically takes 5 to 10 business days, as our items ship from our fulfillment partner's overseas warehouses. Orders with more than one item may arrive in more than one package.

How much does shipping cost?

Standard shipping is a flat $5.99 on orders under $75, and orders of $75 or more ship free. You'll always see the full total at checkout before you pay.

Do you offer express shipping?

Not at the moment. We currently offer standard shipping only.

Will I get tracking information?

Yes. We'll email you a tracking number when your order ships, with a separate number for each package.

Can I change or cancel my order?

Orders are sent to our fulfillment partner quickly, so contact us as soon as possible. We can change or cancel an order only if it hasn't been processed yet.

What is your return policy?

You can request a return within 7 days of delivery. Items must be unworn, with original tags attached, in the original clear garment bag with the SKU label. Please wait for return approval before sending anything back. Full details are in our Returns & Refund Policy.

Which items can't be returned?

Swimwear, bodysuits, intimates and lingerie, jewelry, face masks, beauty products and opened items are final sale, unless they arrive damaged, defective or incorrect.

Do you offer exchanges?

We don't offer direct exchanges. Return the eligible item for a refund and place a new order for the size or color you want.

Who pays for return shipping?

If we made a mistake, we cover it. For returns because of fit or a change of mind, return shipping is paid by the customer.

How long do refunds take?

Approved refunds are issued within 5 to 7 business days after your return arrives and is inspected, to your original payment method. Original shipping charges are non-refundable unless the return is because of our mistake.

What if my order arrives damaged, defective or incorrect?

Contact us within 7 days of delivery with your order number and photos of the item, its label and the packaging. We'll send a replacement or a full refund, and in most cases you won't need to send the item back.

What if my package is missing?

Check your tracking first, as orders sometimes ship in more than one package. If a package is late or marked delivered but not received, contact us within 7 days and we'll look into it with the carrier.

How do I find my size?

Check the measurements on each product page and our Size Chart. If you're between sizes, send us a message and we'll help you choose.

What payment methods do you accept?

We accept the payment options shown at checkout. All prices are in US Dollars.

Is checkout secure?

Yes. Our website uses SSL encryption, and all payments are handled by PCI-compliant payment processors. We never see or store your full card number.

How can I reach customer support?

Send us a message through our Contact page and we'll get back to you as soon as possible, usually within 1 to 2 business days.