Returns & Refund Policy

Last updated: October 1, 2026

We want you to love what you ordered. If something isn't right, this policy explains how returns, refunds and cancellations work at Her Closet.

Return Window

  • You can request a return within 7 days of delivery. If your order arrived in more than one package, the 7 days start when the last package is delivered.
  • Once your return is approved, please ship the item back within 7 days.
  • Returns are available for orders delivered to addresses in the United States.

Return Conditions

To be eligible for a return, the item must be:

  • Unworn, unwashed and unaltered, free of makeup, deodorant, perfume and pet hair
  • Returned with all original tags attached
  • In its original clear garment bag with the SKU label

Returns that don't meet these conditions can't be accepted.

Final Sale Items

For hygiene and safety reasons, the following items are final sale and can't be returned for a change of mind or fit:

  • Swimwear
  • Bodysuits
  • Intimates and lingerie
  • Jewelry
  • Face masks
  • Beauty products
  • Any item that has been opened from sealed packaging

Final sale items are still covered if they arrive damaged, defective or incorrect (see below).

How to Start a Return

  1. Send us a message through our Contact page within 7 days of delivery.
  2. Include your order number, the item you'd like to return and the reason.
  3. We'll reply with your return approval, instructions and the return address, usually within 1 to 2 business days.
  4. Pack the item securely, include your order number, and ship it with a tracked service.

Please don't send anything back before your return is approved. Items sent without approval, or to an address other than the one we provide, can't be processed.

Return Shipping

  • If the return is because of our mistake, such as a damaged, defective or incorrect item, we cover the cost.
  • For other returns, such as a change of mind or a size that didn't fit, return shipping is paid by the customer. We're not responsible for returns lost in transit, so please keep your tracking number.

Exchanges

We don't offer direct exchanges. If you'd like a different size or color, return the eligible item for a refund and place a new order.

Refunds

  • Once your return arrives and is inspected, approved refunds are issued within 5 to 7 business days. We'll email you when your refund has been issued.
  • Refunds go back to your original payment method. Your bank or card issuer may need a few extra days to show it on your statement.
  • Original shipping charges are non-refundable, unless the return is because of our mistake.

Damaged, Defective or Incorrect Items

If an item arrives damaged or defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item, its SKU label and the packaging. Once we've confirmed the issue, we'll send a replacement or a full refund for that item, including shipping. In most cases you won't need to send the item back.

Missing Items or Packages

Some orders ship in more than one package, so please check your tracking first. If an item is still missing, or tracking shows your package as delivered but you haven't received it, contact us within 7 days and we'll look into it with the carrier.

Order Cancellations

Orders are sent to our fulfillment partner shortly after they're placed. We can cancel an order only if it hasn't been processed yet, so please contact us as soon as possible. Cancelled orders are refunded in full. Orders that have already shipped can't be cancelled, but eligible items can be returned under this policy.

Questions

Not sure whether an item can be returned? Contact us before you buy and we'll be happy to help.